Privacy Policy

Hamilton Buchanan Pty Limited, T/A Hout Bay Village Market, and The Lions Club of Hout Bay.

Last updated: September 2025

1. Introduction

This Privacy Policy explains how Hamilton Buchanan Pty Limited (trading as Hout Bay Village Market) and The Lions Club of Hout Bay (collectively referred to as “we”, “us”, or “our”) collect, use, and protect your personal information when you visit our website or interact with us.

We are committed to safeguarding your privacy in accordance with the Protection of Personal Information Act (POPIA) in South Africa and, where applicable, the General Data Protection Regulation (GDPR).

By using our website and/or trading at our market, you agree to the terms of this Privacy Policy.

2. What Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, postal address.
• Trader applications: stall name, business details, product descriptions, certificates, and permits.
• Payment details: proof of payment (POPs) sent by traders.
• Website usage data: IP address, browser type, device information, and analytics data (via cookies or third-party analytics tools).
• Marketing interactions: comments, reviews, and engagement with our social media pages.

3. How We Use Your Information

Your personal information may be used for the following purposes:

• To process and manage trader applications.
• To communicate with you regarding bookings, payments, weather updates, and market operations.
• To administer and improve our website and marketing activities.
• To comply with legal and regulatory obligations.
• To protect the safety and integrity of the market and its community.

We do not sell or rent your personal information to third parties.

4. Sharing of Information

We may share your information in the following circumstances:

• Between Hamilton Buchanan Pty Limited and The Lions Club of Hout Bay for operational and administrative purposes.
• With service providers (such as web hosting, email, and payment platforms) who assist us in operating the market and website.
• If required by law, court order, or to protect the rights and safety of the market, traders, and visitors.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

6. Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Your Rights

Under POPIA (and GDPR, if applicable), you have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Withdraw consent for processing where processing is based on consent.
• Object to the processing of your information in certain circumstances.

To exercise these rights, please contact us (see section 9 below).

8. Cookies

Our website may use cookies and similar technologies to improve functionality and user experience. You can manage or disable cookies through your browser settings.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Hout Bay Village Market
Email: houtbayvillagemarket@gmail.com

Or by post:
Hamilton Buchanan Pty Limited
33 Chestnut Drive, Hout bay, 7806

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.